UPS redux, or, JADE SMASH
Sep. 10th, 2009 08:32 amSo, I spoke to a real person today at UPS. Guess what? The address was right all along! Their driver claimed the address was incorrect, and then they tried to throw my old address at me. I told them "That's where I used to live, but not any longer. The first address was right." I wanted to scream at how stupid it is to send it to an old address when the first one I gave them is correct. You know why I gave them this address? Because of the apparently silly little reason that I freaking live here! If I still lived at the other address they tried, I would have given them that one. I'm fucking lucky I own that property and no one lives there, otherwise they could have delivered it to a complete stranger.
Words cannot express how angry I am. The local customer service is supposed to call me before the end of the business day to make arrangements for my package. If they can follow the instructions I give them, maybe I'll have my package tomorrow, if not, I have to drive 40 minutes and spend my time and gas seeking out the nearest UPS center to pick up my package myself.
You want to know the kicker? Last night, Sam and I were discussing his forthcoming visit to here. We both messed around with Mapquest, and I put my address into it. Guess what? Even Mapquest can find my house, including using a little short-cut that bypasses the need to go all the way through town and then come back to my place. If it's on Mapquest, how in the heck will UPS be able to tell me they couldn't find it? That tells me they didn't even bother trying to find me. The driver was too lazy to do hir damn job.
Oh, they are going to get an earful, and I will not be pleasant to deal with today when they call. They will never have my business again if I can help it. (In fact, I would have chosen the USPS or FedEx if UPS wasn't the only company the business I ordered from dealt with.)
Words cannot express how angry I am. The local customer service is supposed to call me before the end of the business day to make arrangements for my package. If they can follow the instructions I give them, maybe I'll have my package tomorrow, if not, I have to drive 40 minutes and spend my time and gas seeking out the nearest UPS center to pick up my package myself.
You want to know the kicker? Last night, Sam and I were discussing his forthcoming visit to here. We both messed around with Mapquest, and I put my address into it. Guess what? Even Mapquest can find my house, including using a little short-cut that bypasses the need to go all the way through town and then come back to my place. If it's on Mapquest, how in the heck will UPS be able to tell me they couldn't find it? That tells me they didn't even bother trying to find me. The driver was too lazy to do hir damn job.
Oh, they are going to get an earful, and I will not be pleasant to deal with today when they call. They will never have my business again if I can help it. (In fact, I would have chosen the USPS or FedEx if UPS wasn't the only company the business I ordered from dealt with.)