Amazon admits mistake, blames France.
Apr. 14th, 2009 09:15 amNot really, but I thought it was funny.
So they've finally admitted what happened, but I'm not on board with the whole #SorryAmazon thing just yet. As I said yesterday, the road to hell is paved with good intentions, and Amazon set out to censor the "bad" books so people wouldn't get offended, and then this fiasco happens. In short, they did something stupid and shouldn't be rewarded for it just yet. Then again, I'm a big believer in stomping out idiocy when it rears its ugly head anyway.
...I've been around Sam too long. :p
ETA: Cheryl Morgan has a good post on the matter (site might be temporarily down):
When are companies whose livelihood depends on internet patrons going to learn they need better PR? I've seen it happen with LJ, and you'd think other companies would pick up on this, but so far I see the same mistakes happening over and over again.
According to Daisey's inside sources, "A guy from Amazon France got confused on how he was editing the site, and mixed up 'adult,' which is the term they use for porn, with stuff like 'erotic' and 'sexuality.' That browse node editor is universal, so by doing that there he affected ALL of Amazon."
So they've finally admitted what happened, but I'm not on board with the whole #SorryAmazon thing just yet. As I said yesterday, the road to hell is paved with good intentions, and Amazon set out to censor the "bad" books so people wouldn't get offended, and then this fiasco happens. In short, they did something stupid and shouldn't be rewarded for it just yet. Then again, I'm a big believer in stomping out idiocy when it rears its ugly head anyway.
...I've been around Sam too long. :p
ETA: Cheryl Morgan has a good post on the matter (site might be temporarily down):
What does appear to have been “embarrassing and ham-fisted”, to coin a phrase, is Amazon’s PR response. Had they simply issued a brief official apology early on explaining that this was a cataloging error and they were working on it then much of the fuss would have evaporated very quickly. It is clear from this article that Amazon staff were working very hard on the problem, so it wasn’t that it was being ignored.
Instead Amazon left it to staff to leak explanations, and when an official response came there was no sign of an apology and every sign that Amazon felt it had nothing to apologize for. In particular the accusation of “misreporting” appears to have been a deliberate attempt by Amazon’s PR people to cast the company as the victim in the affair.
When are companies whose livelihood depends on internet patrons going to learn they need better PR? I've seen it happen with LJ, and you'd think other companies would pick up on this, but so far I see the same mistakes happening over and over again.